Dance Mother and Daughter Mug - Happy Mother's Day Gifts Coffee Mug Personalized

Shipping

PRODUCTION AND SHIPPING TIME

Please note: totally time = order processing time+ Production time + shipping time.

* Order processing time: 2 business days.

* Production time: 5-7 business days.

* Shipping time: 3-7 business days.

* Please note that we do not ship on weekends.

Returns Policy

Returns and exchanges we accept

* Item received is different from the description or the product customization information.

* Item received is defective/damaged/broken/does not work properly.

* Incorrect or mismatched size.

No Refund & Replacement

* Pick the wrong size, product, address, custom information, etc.

* Product damaged by misuse, mishandling, or poor maintenance.

* Personal Reasons due to personal taste, change of mind, etc.

* Additional customization

We support individual customization and adjustment for customers. For example: (additional names, texts, icons, pictures, etc.).

* New design requests

We support customizing new designs for customers. If you have your own design ideas, please let us know and our designers will customize your own personalized design for you.

For the above requirements, please send an email to our email address contact@lizger.com first, and we will confirm and send you a confirmation of the feasibility of the design.

Q: “Can I preview my personalized design before placing an order?”

Yes. LizGer products provide a live preview or mockup showing how your personalization will appear. Please carefully review all details before completing your purchase.

Q: “What if I entered the wrong personalization information?”

If you notice an error, be sure to get in touch with us as soon as possible. Once production begins, changes may no longer be possible. Early contact greatly increases the chance we can help.

Q: “How long does it take to receive my order?”

Personalized items require additional processing time. Typically:
· Production time: 2–5 business days
· Shipping time: 5–10 business days (varies by location)
· Shipping times may increase during peak seasons such as Christmas or major holidays.

Q: “Do you offer expedited shipping?”

Expedited shipping may be available for select products and destinations. Options and pricing will be shown at checkout if applicable.

Q: “How can I track my order?”

1. Once your order ships, you’ll receive a confirmation email with a tracking number and link. Please allow 24–48 hours for tracking updates to appear.
2. Or check your order status through our order tracking page.

Q: “Do you ship internationally?”

Yes, Liz Ger ships to many countries worldwide. International delivery times and fees vary depending on location.

Q: “Can I return or exchange a personalized item?”

Because our products are made-to-order and personalized, we generally do not accept returns or exchanges unless the item arrives damaged or incorrect.

Q: “What if my item arrives damaged or defective?”

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photos of the item and packaging so we can assist with a replacement or refund.

Q: “What if I am unhappy with the final design?”

We carefully produce each item based on the customization details provided. If the issue is due to a production error on our part, we’ll gladly help resolve it.

Q "What payment methods do you accept?"

We accept major credit and debit cards, as well as other secure payment options displayed at checkout (such as PayPal).

Q" Is my payment information secure?"

Yes. Liz Ger uses (PayPal, Useepay) secure, encrypted payment systems to protect your personal and payment information.

Q: “What products can be customized on Liz Ger?”

Liz Ger offers a variety of customizable gifts, including personalized T-shirts, mugs, hoodies, sweatshirts, pillows, ornaments, and canvas wall art.

Q: “Are LizGer products suitable for gifts?”

Absolutely! LizGer specializes in meaningful, personalized gifts for birthdays, anniversaries, holidays, family occasions, and more.

Q: “Do you offer gift messages or special packaging?”

Some products allow gift notes. Items are securely packaged to ensure safe delivery, though gift wrapping options may vary.

Q: "How can I contact LizGer customer support?"

You can reach us through our Contact Us page or by email. Our support team aims to respond within 24–48 business hours.