Shipping & Refund
Please give us a few more days to complete your order during the production process, each custom product takes a few days to complete the production process.
Please refer to your shipping time for:
- Standard Shipping
+ Order processing time: 1-2 business days
+ Production time : 2-5 business days
+ Shipping time ( after production completed): 5-7 business days
* Processing and production times may be extended by a few days during the holiday season
A full-refund of your purchase! Absolutely risk-free, no question asked. In case of defective or damaged goods, we will send a replacement to you (No any extra fee) within 30 days since your purchase.
- We are not responsible for errors on product personalization inputs;
- Photo evidence might be required for refunds purposes ;
- Refunds will not be issued due to misreading product descriptions.
Keep in mind colors may vary slightly from your proof to your delivered product due to browser and monitor settings.
All refunds will be made through your payment channel. Refunds will be made after both parties have confirmed that the refund will arrive at the discretion of your card issuing bank.